I.T Customer Support Specialist - Hybrid Working

We love what we do, we’re proud of our brand and excited for the future. 

We are excited to announce that we have an amazing opportunity that has become available within our TrustFord dealership based at Barnsley. We are seeking 2 experienced 1st line Helpdesk technicians to join our current team of Customer Support Specialists to help them support our internal colleagues with their IT needs.

The daily workload on the Helpdesk can be varied especially at peak times for the business therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise, organise and think pro-actively are key to being successful within this role.

A typical working day consists of providing a high level of IT customer support to all colleagues within TrustFord through different means of communication, mainly over the phone but also emails, Webex and remote support. Each issue can vary in technical ability therefore you will have the great opportunity to work alongside our Technical and Infrastructure teams to help build and develop yourself.

Working hours are:

• Monday - Friday: 8am - 5pm (1 hour lunch)
• Rotating Saturdays: 8am - 12pm (Time taken back in lieu)

Main duties:

You will:

• Provide professional and basic IT Support through the use of phone calls, emails and live chat.
• Log and manage support tickets to ensure responsibility and tickets are maintained, kept up to date with all relevant information and within SLA.
• Will also carry out admin related tasks such as starters and leavers checks, change of contract tasks.
• Liaise with other departments within the company to ensure we are driving the standard in customer care.

Requirements:

• Have previous IT Helpdesk and customer service experience.
• Ability to communicate well with all customers with varying technical abilities.
• Experience working within a high-pressure environment.
• Punctual, reliable, conscientious and an excellent communicator.
• IT Helpdesk experience: 1 year (Required).

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online. 

This is a Hybrid role working on site and also from home (the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).

In addition to receiving a competitive salary, for the right candidate this position will offer:

 Industry leading package

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.  We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.  We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. 

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers.  If we need agency assistance then we will contact agencies from our Preferred Supplier List.  Any speculative CVs we receive will not be accepted as an introduction.