Aftersales Manager

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  • Department:
    Aftersales, Management
  • Location:
    Wilmslow, Cheshire
  • Salary Range:
    Competitive Salary, plus Company Car, 33 days holiday, Life Assurance and other great Company benefits
  • Contract Type:
    Permanent

We enjoy working together and can always rely on each other’s support. 

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We have a great opportunity for an experienced Aftersales Manager to join us. You will be responsible for the Service Department at our Dealership and ensure that volume and profit targets are met. The successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business.  The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. We are looking for someone who is  enthusiastic, self motivated and has the ability to motivate and support others in a fast paced environment. 

Join us as part of our 3,000 strong team across the UK, and you can rest assured that we'll invest in your development, your rewards and your future. So, if you think you can make a difference and motivate other team members to achieve their business goals, then this could be the role for you. 

Desired Skills:

Customer Relationship Management: Building and maintaining strong relationships with clients post-purchase to ensure satisfaction and loyalty through effective communication and problem-solving.

Team Leadership: Directing a team of aftersales representatives, providing guidance, training, and support to ensure excellent service delivery and adherence to company policies and procedures.

Quality Assurance: Overseeing the quality of products or services provided after the sale, implementing processes to monitor customer feedback, resolve issues promptly, and continuously improve offerings.

Data Analysis: Utilizing data analytics tools to assess performance metrics such as customer satisfaction ratings, service response times, and resolution rates to identify trends, areas for improvement, and opportunities for upselling.

Strategy Development: Collaborating with sales, marketing, and product development teams to develop and implement strategies for maximizing aftersales revenue, enhancing customer experience, and fostering long-term relationships with clients.

  • Are you a key team player?
  • Are you self-motivated, dedicated and tenacious?
  • Do you have proven track record of team leadership?
  • Do you have a minimum of 2 years experience as an Aftersales Manager?

A Day in the Life of an Aftersales Manager

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online. 

In addition to receiving a competitive salary, for the right candidate this position will offer: 

  • Industry leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Pension Scheme & Life Assurance
  • Company Car 
  • Ford Privilege vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.  We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. 

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers.  If we need agency assistance then we will contact agencies from our Preferred Supplier List.  Any speculative CVs we receive will not be accepted as an introduction.

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Location
Wilmslow, Cheshire
A34 Bypass, Wilmslow, UK, SK9 1AE
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Benefits

Industry leading package
33 days annual leave (including bank holidays)
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
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